MarauderAirRifle.com is not owned, Affiliated, or controlled by Crosman.
The Scope and goal of this site provide useful information 24/7 because I realize that most of us play with the toys on weekends when big companies and telephone support is not always available.
Normally if problems occur during this window you are SOL until the next business day (and your fun is over)
So if you are having problems check the problems and solutions section of the forum or the forum search box to see if it is a known issue and what steps can be taken to resolve the issue.
If you ask questions on this forum, I can not guarantee Crosman support will see the post or reply to it, and you may need to give them a call at 800-724-7486 if you still need help or replacement parts.